As Coast (2004) is necessary to measure with clarity as the company if it relates with the customers. This relationship can be defined as the set of contacts that the company carries through the aspirations of its customers and to be satisfactory she must have the intention to act promptly on problems and necessities of […]
Searching the transformation, first of the pertaining to school universe and consequently of its daily one, thus contributing, with professor practises. When being about the racial relations in the school, if he cannot disrespect its reality of country marked for cultural and racial diversity. As the organization of the school reflects the organization of the […]
According to Deming (1990, p.15) its 14 principles constitute in a method. In accordance with Crosby the 14 principles are: 1. It leaves clearly that the management is compromised to the quality. 2. It forms teams of improvement of the quality with representatives of all departments. 3. It determines where they are the quality problems, […]