Spirit SharePoint
Who in addition special requirements, for example an interface to its ERP system, a self service portal for its customers or complex payroll functions required, choose from optional modules and assembles his individual ticket system. Like from a construction kit”, explains Torsten Pade. This is TickX not like other ticketing systems. A ticket is not only a simple ticket, how it is used in popular help desk solutions. The container approach, which makes the system, provides users with much more comfort.
All information, such as the communication to the ticket, activities to be provided and collected time entries, automatically converge in the ticket, such as in a container. Relevant data are summarized centrally and enables simultaneous work in the team. Individual templates, workflows and inboxes speed up the support. With the TickX dashboard help desk staff have a central access point in the Spirit SharePoint, allowing you to communicate, learn, and act. We want to make life easier the supporter, by giving a tool to hand them, which provides you with all the information to the customer as well as to the ticket, always at a glance, to respond accurately and timely to customer requirements”, summarizes Torsten Pade.
TickX is a tool that the company put in the position to model standardized processes in a proactive workflow. In each scenario is feasible by the simplest request to link automated processes. TickX is the ticket – and help-desk solution for Microsoft SharePoint 2010 contact sales: Stinus Pape, sales development manager contact person: Thomas ostreich, senior software engineer all details to TickX, see. We will offer you our regular online seminars free of charge, fill out the contact form and select desired date see: see events and dates. You are very welcome invited. Do you want an individual appointment? Let us know we are there for you personally. You have still questions? Contact us at 0511 / 6960340 or write to us at
